Customer Knowledge Base

Jenn Loxton
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Table of Contents

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Initiate The Alert

  • From the portal dashboard, click the Report Emergency button > Emergency Notification.

Reporting Emergency

  • Next, determine if the event is a drill or not and choose the type of emergency message.

Send Emergency Notification

  • After selecting the message, the system will display the predetermined message (the message can be edited or additional information can be added if needed – to do this, ensure the setting is turned on Settings Wheel > Emergency > Allow users to input additional information when submitting an emergency notification). Then click Send Message.

Send Emergency Notification

  • Once sent, staff will receive the message through text, email, phone call, and if they have the Pikmykid Staff App, a push notification will also be sent. If staff are logged into the portal, a popup will appear in the dashboard.

Emergency Notifications

Emergency Notifications

  • Once the drill or emergency is over, a school admin can clear the emergency notification from the portal. Select View All from the notification popup on the dashboard and click Clear. A popup will appear for additional confirmation to clear the notification. Once the notification is cleared, staff will receive notifications via phone, email, text and if using the Staff App, a push notification.

Emergency Notifications

Clear Emergency