Hands On Support To Help You Succeed


From setting up the platform to getting parents onboard, our dedicated customer success and support teams are here to walk alongside you every step of the way.

✔️ World Class Onboarding

✔️ Seamless Integration

✔️ Year Round Support

Changing your process can feel scary, but it doesn’t have to.

You might feel like it’s easier to keep using an outdated process. But what is it costing you? A bad experience usually involves…

  • Getting stuck in the weeds of setup
  • Frustrated parents without clear directions
  • Little to no support
sad-teacher

We're here to guide you every step of the way.


From your first welcome email to your go-live date, we’ll be in contact so you can launch successfully and receive the support you deserve for years to come.

Customer Support

World Class Onboarding

Our highly-rated implementation team will walk you through set up, training, and driving parent adoption. With a suite of in-app training videos and webinars, you be able to get your entire school community ready to go.

Seamless Integration

With partners like PowerSchool, FACTS, Skyward, Blackbaud, Central Access, and more, as well as CSV capability, you’ll experience a seamless integration of your student information and a fast implementation in as little as 5 days.

 

Year Round Support

With access to year-round customer and parent support via phone, email, or chat, you’ll have an entire team dedicated to your school or district’s success. And they’ll be available the moment you need them.

Even our teachers that are afraid of technology have been able to use the system for dismissal and attendance. We love the access to customer service!”

Rebekah G., Director of Operations and Admissions

5 stars

pikmykid-happy-testimonial

Here's what the process will look like.

Meet Your Manager

Admin Training Webinar

Send Parent Directions

Faculty Training Webinar

Enjoy Launch Day!

See what's inside the Pikmykid welcome kit.

We implemented the app at our school in about a week. Pikmykid is very responsive to questions and provides training to help you get up and running. Ashley, R, Director of Instructional Technology

With an accessible team committed to your success.

  • Devoted Account Manager
  • Bi-Monthly Newsletter
  • Regular Check-In Calls
  • 24/7 Email Support
  • Daily Support Webinars
12

And an extensive library of resources at your fingertips.

  • Printable PDFs on how to use the platform.
  • Training videos to help you onboard new staff.
  • Guides on how to run stress-free and safe processes.
  • How-to videos for parents.
Request a Demo
training-pikmykid

We're committed to serving you well.


Through years of listening to feedback from schools, Pikmykid has achieved an excellent NPS score which measures the willingness of customers to recommend a company’s products or services.

Receiving an NPS score of 60 puts our service in the same category of customer experience management as major brands including Starbucks, Netflix and Amazon.

pikmykid-awards

What people are saying about their experience.


5 stars“The app is great to use and the support team responds to questions and resolves issues immediately. Customer service resolution time is the fastest I’ve ever seen.” 

Tanya H., Elementary School Parent

pikmykid-customer-testimonial

5 stars“They’ve been amazing to work with! Any issue has been resolved in less than 15 min via e-mail and less than 5 if I call. They’ve checked in multiple times to see how our transition has gone.” 

Tim H.
Assistant Principal

pikmykid-customer-testimonial-2

5 stars“The implementation team and support team has been wonderful. The’ve been with us every step of the way through implementation and beyond!”

Rana A.
Enrollment Manager

pikmykid-customer-testimonial-3

Providing a stellar experience to schools worldwide.

Over 2,500+ schools in all 50 states and 7+ countries enjoy the stress reducing benefits of a streamlined and safe process with Pikmykid.

Let's Reimagine School Safety Together

ayyyyUntitled-1awk pmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website-iconspmk-website-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-iconspmk-website__app-icons
[Experts Share]
[Experts Share]
[class^="wpforms-"]
[class^="wpforms-"]