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CUSTOMER EXPERIENCE

Hands On Support To Help You Succeed

From setting up the platform to getting parents onboard, our dedicated customer success and support teams are here to walk alongside you every step of the way.

World Class Onboarding

Seamless Integration

Year Round Support

customer support

Changing your process can feel scary, but it doesn’t have to.

You might feel like it’s easier to keep using an outdated process. But what is it costing you? A bad experience usually involves…

  • Getting stuck in the weeds of setup
  • Frustrated parents without clear directions
  • Little to no support
Stressed out administration and staff
TECHNOLOGY AND SUPPORT CUSTOMERS LOVE

We're Here to Guide You
Every Step of the Way

Customer service representative

World Class
Onboarding

Our highly-rated implementation team will walk you through set up, training, and driving parent adoption. With a suite of in-app training videos and webinars, you be able to get your entire school community ready to go.

Seamless
Integration

With partners like PowerSchool, FACTS, Skyward, Blackbaud, Central Access, and more, as well as CSV capability, you’ll experience a seamless integration of your student information and a fast implementation in as little as 5 days.

teacher using ipad in classroom

Year Round
Support

With access to year-round customer and parent support via phone, email, or chat, you’ll have an entire team dedicated to your school or district’s success. And they’ll be available the moment you need them.

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Customer Support You Can Depend On

We're Committed to
Serving You Well.

Through years of listening to feedback from schools, Pikmykid has achieved an excellent NPS score which measures the willingness of customers to recommend a company’s products or services. Receiving an NPS score of 60 puts our service in the same category of customer experience management as major brands including Starbucks, Netflix and Amazon.

Customer support on call and laptop

With an accessible team committed to your success.

  • Devoted Account Manager
  • Bi-Monthly Newsletter
  • Regular Check-In Calls
  • 24/7 Email Support
  • Daily Support Webinars

And an extensive library of resources at your fingertips.

  • Printable PDFs on how to use the platform.
  • Training videos to help you onboard new staff.
  • Guides on how to run stress-free and safe processes.
  • How-to videos for parents.
Woman using Pikmykid library of resources
Heather Halada
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“We implemented the app at our school in about a week. Pikmykid is very responsive to questions and provides training to help you get up and running.”
Ashley R.
DIRECTION OF INSTRUCTIONAL TECHNOLOGY

CUSTOMER EXPERIENCE

Here’s What The Process Will Look Like

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Step One

Meet Your Manager

admin training
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Step Two

Admin Training Webinar

parent using app on phone
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Step Three

Send Parent Directions

faculty training
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Step Four

Faculty Training Webinar

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Step Five

Enjoy Launch Day!

SERVING THOUSANDS OF SCHOOLS ACROSS THE WORLD

FREE SCHOOL SAFETY & EFFICIENCY TIPS

Top-Pick Resources for School Leadership

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quiz

How Safe & Streamlined Is Your Dismissal Process?

Take the quiz to find out how streamlined your daily dismissal process is!

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Checklist

A Comprehensive Digital Hall Pass System Checklist For Schools

This checklist will help you evaluate key factors to consider when choosing a digital hall pass tool.

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